CUSTOMER SERVICE

Our Customer Service department is on hand to answer any questions you may have. Visit our contact page here.

SIZE INFORMATION

Please consider, all Edwin Vonholy products are shown in Inches & Centimeters. You can find a Size Chart for each product.
The Size Chart serves as an indicator to help you to find the right size. Please don’t forget, if you have selected the wrong size, you do not have the possibility to return the item.
Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.

PAYMENT INFORMATION

We accept different payment methods, regardless of the country. Please refer to the checkout page to view which methods are available in your country.

PAYMENT SECURITY

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Edwin Vonholy is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® Paypal, internationally recognized authentication technology. Paypal protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.

TAXES AND DUTIES

The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected, During the checkout procedure.

RETURN POLICY

We don’t accept size exchanges, we only accept returns and exchanges for items delivered and received with any defects.

 Please contact us for any disputes with a full picture of the problem areas of the items.

Contact US within: 14 days of delivery

Dispatch items back within: 30 days of delivery

We Do Not Accept Cancellations

 We will contact you shortly. here

HYGIENE AND SAFETY

We wish to reassure you that Edwin Vonholy adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

MY ACCOUNT & PASSWORD

The registration at the Edwin Vonholy Online store comes with various benefits:

Track your orders and review past purchases

  • Manage your personal data and save your preferred settings
  • Manage your account details and address book
  • Be invited to online events, exclusive products and special promotions

If you forgot your password, please click here to change it and follow the ‘FORGOT PASSWORD’ instructions on the Log-in / Registration page. You will then receive a new password.

DATA SECURITY (SSL)

To help ensure that your shopping experience is safe, Edwin Vonholy uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Edwin Vonholy may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.

Click here to read our Privacy Policy in full.

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